Letter of the Week
-
When you call 911, seconds matter—but not for the reasons most people think. I’m a newly trained 911 telecommunicator, and in just a few months on the job I’ve learned one unavoidable truth: a lot of well-intentioned people accidentally make emergencies harder, slower, and more chaotic than they need to be. Yelling, rushing answers, using
About the Author
James “JT” Thomson is a retired Coast Guardsman, 911 tele-communicator, lifelong wanderer, and firm believer that the best stories start with a questionable idea. When he’s not under a headset, answering 911 calls, he’s usually chasing sunsets, backroads, and the kind of trails that make your inner voice say, “This might be a mistake…”